Returns & Refunds
HAVE ANY RETURN/REFUND
We are available 24x7 striving to make your shopping experience better and we endeavor to provide the best service to all our customers.
We will resolve any issue including – return, refund, replacement, product information and any other concerns with simple text message to us.
RETURNS CHECKLIST
1. Return items with the brand tag/ box in their original condition
Any of our handmade items must arrive with an original box. If you wish to return any unwanted item(s), please ensure this returns tag remains attached. Items which are returned to us with any part removed or used may not be accepted and may be returned to you without refund.
2. Apply label to your parcel
While you return your item to us, please use standard tracked shipping and also include details of your order, personal details and the best way for us to get in touch with you; otherwise we will be unable to process your refund for the postage.
3. Return items to one of our Returns Departments
Sovran Group
3rd Floor, 207 Regent Street
London
W1b 3hh
United Kingdom
Pace Global - Sovran Group
1611 Pomona Road
Building B
Corona, CA 92880
United States
Sovran Group
88/133, Moo4, Ramintra 13,
Ramintra Road, Bangkhen,
Bangkok 10220,
Thailand
4. Confirmation
We will email you once we have received your return. If there are any issues concerning your return, we will contact you.