Frequently Asked Questions

How do I register for an account?

Please go to our Register page to register for an online account

How do I sign in and sign out of my account?

Select the 'Sign In' option at the top of the page and enter your username and password. To sign out of your account, please select the 'Sign Out' option.

I have forgotten my password. What can I do?

You can request a new password by clicking on 'Forgotten Password?' on the Sign In page. We will reset your password and send you a new one.

If you can't remember the email address you registered with, or if you have problems signing in to your account, then please contact our Customer Service team.

What are my delivery options?

Please see our Delivery & Returns page for a list of the delivery options we offer.

What happens if I miss my delivery?

If our couriers are unable to obtain a signature they will attempt one further delivery at a later date.

If this delivery attempt is also unsuccessful, a calling card will be left and your parcel will be returned to your local carriers’ depot.

How can I track my order?

Please go to the Track Your Order page to track your order. You will need to enter your order reference number, which is provided in your order confirmation email.

How do I return my products?

Please refer to our Delivery & Returns page for details of our returns policy.

How do I know that I have successfully placed an order?

We will send you an email to acknowledge that we have received your order.

Can I cancel or amend my order?

Please contact our Customer Service team should you wish to cancel or amend your order and a member of the team will guide you through the process.

How can I pay?

We accept most major credit cards, Paypal and Apple Pay.

The payment methods accepted may vary depending on the currency in which you wish to pay or the destination country.

Please see our Terms & Conditions for further information on how you can pay for your order.

Please see our Delivery page for a list of countries we deliver to.

How do I know what duties and taxes I will pay?

All prices shown on the website are not inclusive of local VAT or sales taxes for your chosen delivery destination, where applicable. In addition, local import taxes may be applied to your order.

How do I use your e-Gift Card online?

At the checkout, enter your e-Gift Card number. The total balance of one Gift Card will be used before a second payment method is requested.